Refund and Return Policy

Last Updated:  [25/09/2023]

Thank you for shopping at [Your Company Name]! We value your satisfaction and want to ensure that you have a pleasant shopping experience. Please take a moment to review our refund and return policy.

1. Refunds

We offer a 30 days money-back guarantee for most of our products. If you are not completely satisfied with your purchase, please contact our customer support team at admin@jbincensesticks.co.uk  within 30 days of receiving your order to initiate the refund process.

To be eligible for a refund, the following conditions must be met:

– The item must be in its original condition, unused, and in its original packaging.
– You must provide proof of purchase, such as an order confirmation email or receipt.
– Some products may not be eligible for refunds, and this will be clearly stated in the product description.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within 14 business days.

2. Returns

If you wish to return an item for reasons other than a defect or an error on our part, you may do so within [number of days] days of receiving your order. To initiate a return, please contact our customer support team at admin@jbincensestick.co.uk

To be eligible for a return, the following conditions must be met:

– The item must be in its original condition, unused, and in its original packaging.
– You must provide proof of purchase, such as an order confirmation email or receipt.
– You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

3. Exchanges

If you receive a defective or damaged item, please contact our customer support team at [customer support email] within [number of days] days of receiving your order. We will be happy to replace the item for you at no additional cost.

4. Non-Returnable Items

Some items may not be eligible for refunds or returns, including:

– Personalized or custom-made products.
– Perishable goods.
– Downloadable digital products.
– Gift cards.

5. Contact Us

If you have any questions or concerns about our refund and return policy, please contact us at:

JB AGARBATTI MAKER LTD

105 leopold street, loughborough, leicestershire, LE11 5DW

We reserve the right to amend this policy at any time. Any changes to this policy will be posted on our website